A popular client assistance operation of companies today is the customer assistance hotline. As the name implies, the line and the company phone ear piece is always hot due to constant flow of electricity for the former and constant contact with the ear for the latter.
Our broadband service provider has one. We can call them up if we encounter problems with our internet connection. Being a bundle of phone line and broadband DSL, we can also call them up if we have phone problems. But only during their regular working hours.
So, when you loose broadband or phone service during the night and it unfortunately happens during the time when you needed those service the most, tough luck. Their answering machine will tell you to call them up during their regular operating hours from 7:00am to 8:30pm Mondays through Fridays and up to 6:00pm only during weekends and holidays. To remedy this, well, sulk and hope that 7:00am comes earlier than usual.
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